ON UBER ACQUISITION | Grab accepts PCC’s conditions
7 months ago
AUGUST 10, 2018 – Despite admitting the difficulty of following the conditions set by the Philippine Competition Commission (PCC) regarding the Grab-Uber deal, the ride-hailing company Grab expressed its openness to commit to them.
Grab Philippines country manager Brian Cu said the company appreciates PCC’s recognition to legalize its deal to buy the ride-hailing and food delivery firm Uber.
However, Cu confessed the challenge Grab will face having limited movements due to the regulations set by the Land Transportation Franchising and Regulatory Board (LTFRB).
The PCC’s conditions are parallel to the firm’s goal to improve its service quality, lower cancellation rate, and increase allocation rate and driver acceptance, said Grab legal counsel Miguel Aguila.
Grab also promised to limit surge pricing that would not double the regular price.
Earlier, PCC has set these conditions for Grab, which it will monitor for a year to make sure the company complies:
* Remove “destination masking” for drivers
* Prohibition from introducing policies that will result to exclusivity of drivers and operators to Grab
* Monitor and evaluate Grab’s incentives through mandatory quarterly reports
* Enhance driver performance standards, adopt a Driver Code of Conduct, establish a Grab Driver Academy, adopt an emergency SOS feature, maintain dedicated service lines, adopt a Driver Welfare Program, and implement a Driver Rewards Program
* Bring back market averages for acceptance and cancellation rates before transaction, and response time to rider complaints
* Revise the trip receipt to show the fare breakdown per trip, including distance, fare surges, discounts, promo reductions, and per-minute waiting charge
* Prohibition from prices that have an “extraordinary deviation” from the minimum allowed fares