TAKE YOUR PICK | RED Fiber launches broadband service to provide customers more choices

May 12, 2021 , 09:11 AM

(May 12, 2021) – In response to the overwhelming need of Filipinos for better internet service, Radius Telecoms, a 100% subsidiary of MERALCO, is launching its latest fiber broadband service, RED Fiber, the broadband that gives you more choices.

Since its launch last November 2020, RED Fiber has proven to be a game changer. It maintains its progressive approach as the “Broadband of Choices” in Greater Metro Manila, CALABARZON, and parts of Central Luzon.

Radius Telecoms President and CEO Exequiel Delgado says, “Certain areas are implementing granular lockdowns brought about by this global health crisis. Having a grand product launch doesn’t feel right at the moment. But at the same time, we want to continue creating ways to serve our customers safely and efficiently. That is why we launched RED Fiber online—to provide ease of transaction for our customers.”

The online portal facilitates the speedy processing of new subscriber applications. Customers can check the availability of RED Fiber’s service in any residential area. Upon approval of the application, the fiber internet service can be installed within 48 hours.

Radius Telecoms also forged a partnership with Cignal TV, the #1 payTV provider, to launch dual-play plans, giving consumers unlimited fiber internet, plus awesome premium channels.

Radius Telecoms’ superior internet network ensures 90% service reliability and 33% minimum speed for their fiber internet home plans. This kind of service level commitment was previously limited to business customers.

“It is high time for internet home users to get acquainted with a broadband provider that commits a service level agreement (SLA). At RED Fiber, we will work hard to deliver this SLA consistently,” Delgado says.

Being a market newbie has not deterred RED Fiber from living up to its promise to provide fast, reliable, and affordable internet service and entertainment.

RED Fiber plans start at P1,699 per month inclusive of a 20Mbps connection bundled with IPTV from Cignal TV. For a limited time, customers may avail of its introductory offer of a total of three-months free monthly service fee with the option to double the bandwidth for 30 days and get the highest TV plan free also for the first three months.

“Prospective customers will need to prepare soft copies of their valid ID and proof of billing, and note their Meralco customer account number for the real time application review. Our 24×7 Customer Care team will then initiate a chat in our portal to update them on the progress of their application,” says Jessica Bragas, Radius Business Unit Head for Consumer and SME segments.

“In case we are not yet available in their location, we still encourage applicants to register their contact information and installation address so they will be notified once their address becomes serviceable by RED Fiber,” Bragas adds.

To learn more about the plans and packages of RED Fiber, please visit their customer portal at www.redfiber.com. You can also call their 24/7 Customer Care Hotline at (02) 8256-2888.

Privacy Statement

Our Privacy Commitment

TV5 Network Inc. values and respects your privacy. We are committed to safeguarding your personal data in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its implementing rules and regulations.

We have developed a Privacy Policy that adopts and observes appropriate standards for personal data protection. While our Privacy Policy sets out the general principles governing the collection, use, and disclosure of our users’ personal information, our Privacy Commitment seeks to inform you more about TV5’s privacy practices.

Why do we collect your personal information (as applicable)?

We may collect and maintain basic information about you as site user of TV5 sites for the following purposes:

To deliver news and updates on current events, sports, esports and entertainment;
To share livestreams of news and sports events;
To understand our viewers’ needs and preferences;
To meet legal and regulatory requirements; and
To perform other processes or disclosures that are required to comply with pertinent laws, rules, or regulations.

Where do we get your personal information?

There are several ways we collect your personal information.

Information that you personally provided.

Most of the personal information we have are those that you have provided us when you:
- Register to our programs or services;
- Inquired, filed a complaint or requested for our services;
- Took part in our research and surveys; and/or
- Became our Partner, Vendor, Contractor or Supplier.

Information we collect during your engagement with us

We also collect information as you use our products and services, like:
- Viewing our websites;
- Activities that are being tracked by our website cookies;
- Calling our hotline;
- Using our apps, websites, and self-service channels and portals; and/or
- Joining our promos, prize raffles, or rewards and loyalty programs.

Information we collect from other sources

Other means of collection of information may be through:
- Our market research initiatives;
- When you visit and use our websites and mobile application; and
- Subsidiaries, affiliates, and third-party business partners to whom you have given consent to share your information to us.

When do we disclose personal information?

There may be instances when we are required to share the information you provided us. In such cases, we ensure that your personal information will be disclosed on a confidential manner, through secure channels and in compliance with the Data Privacy Act and other privacy laws.

We will never share, rent, or sell your personal information to third parties outside of TV5 except in special cases where you have given consent, and in cases described in our privacy policy.

In some instances, we may be required to disclose your personal information to our agents, subsidiaries, affiliates, business partners and other third-party agencies and service providers as part of our regular business operations and for the provision of our programs and services. This means we might share your information with our service providers, contractors, and professional advisers who help us provide our services.

How we protect your personal information

The integrity, confidentiality, and security of your information is important to us. We have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities.

We also put in effect the following safeguards:

We keep and protect your information using a secured server behind a firewall, encryption and security controls;
We keep your information only for as long as it is necessary for us to (a) provide the products and services that you avail from us, (b) for our legitimate business purposes, (c) to comply with pertinent laws, and (d) for special cases that will require the exercise or defense of legal claims;
We limit the access to your information only to qualified and authorized personnel who are trained to handle your information with strict confidentiality;
We undergo regular audits and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected;
We promptly notify you and the National Privacy Commission when sensitive personal information that may, under the circumstances, be used to enable identity fraud are reasonably believed to have been acquired by an unauthorized person; and
We let you update your information securely to keep our records accurate.

TV5 will not collect, use, or disclose your personal information for any purpose other than the purpose that you may have given your consent for.

What are your choices?

We make sure that we have your consent to continue to collect, use, and disclose your personal information for the purposes that we have identified. We want you to know that you may object or withdraw your consent and/or edit your consent preferences at any time.

If you wish to have access to the personal information in our custody or if you think that the personal information you provided is incomplete, or otherwise inaccurate, you may get in touch with our Data Protection Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect requested changes.

Data Protection Officer
TV5 Network Inc.
Reliance corner Sheridan Streets
Mandaluyong City
tv5dataprivacy@tv5.com.ph

What happens when there are changes in our Policy?

From time to time, we may update our privacy policy and practices to comply with changes in applicable laws and regulatory requirements, adapt to new technologies and protocols, and align with the best practices of the industry.

You will be provided notices if the changes are significant and, if we are required by law, we will obtain your updated consent.